Refund & Cancellation Policy

Last updated: 6 October 2026

This policy covers the MyTripAdmin subscription you buy from Krialex Digital (Pty) Ltd (registration number 2026/648039/07) — "we", "us". It does not cover the trips you drive or the invoices you issue to your own passengers; those are between you and them. Questions: admin@mytripadmin.co.za.

1. What you are buying

A subscription to the MyTripAdmin software: R99 a month or R999 a year, billed in advance and repeating each billing cycle until you cancel. Payments are processed by PayFast; we never see or store your card number. The free plan (5 trips a month) costs nothing and needs no card.

2. Cancelling

• Cancel any time in the app: Profile → App → Cancel subscription. No phone call, no notice period, no reason needed.
• Cancelling stops all future charges at PayFast immediately. We confirm the cancellation with PayFast before we mark your account cancelled, so a cancellation in the app is never left half-done.
• You keep full access until the end of the period you have already paid for. When it ends, your account drops to the free plan. Nothing is deleted: your trips, clients and invoices stay exactly as they were, within the free plan's monthly limit for new trips.
• Changed your mind? Resume from the same screen before the paid period ends and billing simply continues.

3. Refunds

• Part-used billing periods are not refunded. Cancelling lets the paid month or year run out; that is the refund.
• Mistaken or duplicate charges are refunded in full. If you were charged twice, charged after cancelling, or charged an amount that does not match your plan, email us with the invoice number and we refund the charge to the same card through PayFast. Allow up to 10 business days for it to reach your statement.
• Yearly plan, first 14 days: if you take the yearly plan and change your mind within 14 days of first payment, email us and we refund it in full, provided you have not used the yearly plan's unlimited trips beyond what the free plan allows in that time.
• Refunds go back to the original payment method only. We cannot refund to a different card or by EFT.

4. Failed payments

If a renewal fails, PayFast may retry. If payment is not made, your account drops to the free plan when the period you last paid for ends. You are never charged for a period you did not receive.

5. Free months and promotions

Where we give free months (for example a launch offer), no charge is made for them and no refund arises from them. A delayed-start subscription charges no subscription fee at checkout. To confirm your card, PayFast may place a small authorisation of R1 to R10, which is reversed automatically (your bank decides how long it shows), so there is nothing to refund. The first real charge happens on the date shown before you confirm.

6. How to reach us

Email admin@mytripadmin.co.za, or WhatsApp Krialex Support on +27 63 571 0884, with your company name and the invoice number (every subscription payment produces one, under Profile → App in the app). We answer within two business days.

Krialex Digital (Pty) Ltd · 17 Pantanal Boulevard, Somerset West, 7130.